"By year-end 2026, the market share for third-party providers of Microsoft support will be 25% to 30%, up from 10% to 15% in 2022".
Sourcing, procurement, and vendor management (SPVM) leaders are often unsure of how to evaluate third-party Microsoft support providers.
"Microsoft products can represent a huge percentage of an organization’s software and SaaS infrastructure, and Unified Support is the default support offering. Sourcing, procurement, and vendor management leaders can use this guide when evaluating support solutions for optimum value and service".
Gartner, Market Guide for Microsoft Product Support Services, Worldwide, Michael Silver, Adam DeJoy,3rd August 2022
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