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Headquartered in Los Angeles, CA, with a state-of-the-art development facility in Monterrey, Mexico, Definity First serves businesses across North America.
We have built and maintained business-critical Web platforms for small-to-medium businesses as well as large multi-national corporations.Meet Our Team
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Definity First is a Microsoft Gold Partner, which certifies that we achieved excellence in Business Intelligence, Web development, Software development, Data Management & Collaboration and Management.View Our Story
Data is everywhere. We help you make sense of it all - not just your typical report.
Our User Experience services provide your enterprise with apps and corporate websites containing all characteristics you need to succeed.
Our SharePoint-powered Collaboration and Management will transform your business, from streamlined communication to faster and more efficient project cycles.
Definity First’s work doesn’t stop at implementation. Our experts are here to provide the mission-critical system support your company needs, 24/7.
Definity First provides best practice solutions on deadline and on budget, enabling clients to create competitive advantages.
Maximize your investment in emerging technologies and improve your competitiveness. We are always ready to address the unique challenges each company faces through our Strategic Services, uniquely tailored to your company.
Relationships are not just to say hi. Maximize business returns implementing the leading customer management platform, Microsoft Dynamics Customer Relationship Management.
Transform your IT infrastructure into an strategic business asset. Achieve operational excellence and flexibility, and decrease expenses and operating costs.Find out more
As part of Tecnologico de Monterrey’s medical school, Tec Salud has the goal of perfecting medical practices by gathering the best medical talent and top notch technology in high specialty hospitals: Hospital San José and Centro Medico Zambrano Hellion. Tec Salud wanted to modernize both hospitals’ web page design in order to fulfill all marketing and communication goals.
The main objective was to have a self-managed website for each hospital. Definity First and Tec Salud created both websites with three important aspects in mind: image, modernization and service offerings. The User Experience design was improved giving both websites a renewed and modern look. Definity First also added features such as a newsfeed, a promotion section, an event calendar and useful information for clients and patients. Also, Tec Salud can use the websites to implement online services and announcements.
Hospital San José and Centro Medico Zambrano Hellion now have modernized and well-designed websites. Both websites are self-managed, decreasing IT department dependency and allowing the marketing department to quickly actualize information. The optimal UX design conveys Tec Salud’s quality standards, and makes both websites valuable marketing tools. Tec Salud’s image is fully renovated, engaging more customers and patients.
CareFusion is a healthcare corporation specialized in two areas: reducing medication errors and preventing health care-associated infections. CareFusion partners with customers to help them improve medication management, lower costs in procedural areas, reduce risk of infection and advance the care of ventilated patients. These partnerships require special attention and exceptional customer service; therefore, CareFusion came with the excellent idea of building a Customer Portal.
CareFusion decided to work hand in hand with Definity First to fulfill all goals for the Customer Portal. CareFusion’s strategy was to be selective in the provided information depending on the customers’ categorization; the higher the category, the greater amount information the customer will access.
Definity First and CareFusion designed a portal where customers can access documentation, see detailed product information, and create service requests, all in a secure, centralized and self-paced environment. The top-notch technology used in this portal allows CareFusion to manage customer categories and handle specific content for each one of the users. The portal also counts with a knowledge library, blogs to find clinical insights from CareFusion though leaders and a messaging center for costumers.
CareFusion’s customers now have easy access to useful information about the products and services CareFusion offers. It is an innovative and modern tool allowing effective communication with the client, improved customer experience and increased customer satisfaction. The Customer Portal also saved time and work for CareFusion’s customer support department, automating and enhancing many of their main tasks. All these benefits lead to CareFusion’s excellent customer service.
A group of entrepreneurs was looking to build a solution capable of responding to mission critical situations for fire departments, EMS agencies, SAR and technical rescue teams, and any other incident response teams. The main objective was to offer a suitable system for fast response to contingency situations.
When lives are at stake, an accurate communication and response process is strictly necessary. Definity First worked with this group of entrepreneurs to create IamResponding.com, an emergency responder reply system.
IamResponding.com lets users know immediately who is responding to calls and dispatches, where they are responding, and when they will be responding. Emergency crews are monitored to know if extra personnel are needed. IamResponding.com has an instant mass-messaging system to improve communications during mission critical situations, and a feature allowing full incident reporting and real time tracking.
IamResponding.com also includes an event calendar where emergency teams can view the general drill program. There is a feature to easily map dispatches with voice navigation and directions to incident scenes. During a fire emergency, fire departments can map and view all hydrants and other water sources; this component offers detailed information and color codes for each kind of hydrant. The emergency team arrives to the incident knowing exactly what to do and how to proceed without losing any time.
Incident response teams using IamResponding.com can quickly arrive to emergency points and take full control of the situation, including injured people, affected buildings, even saving lives. All personnel from fire departments, EMS agencies, SAR and technical rescue teams, and any other incident response teams are registered in IamResponding.com to assign shifts and notify these shifts to all the team via SMS messages. IamResponding.com is demonstrating that entrepreneurs’ goals can be fulfilled, and a business idea can become something tangible.
Master View, a group of experts in enterprise direction and management processes, wanted to extend its range of services offering Enterprise Resource Planning software, ERP, for small and medium sized companies.
ERP systems involve a strong monetary investment which medium and small sized businesses struggle to cover. But for Master View and Definity First was important to find the answer. These companies created Ofiview, the solution making ERP accessible for small and medium businesses.
Ofiview makes accountability processes more efficient by managing finances, automating processes and optimizing resources. It is user-friendly, easy to implement, adapts to different business needs and it can have multiple users. Because of its cloud technology, Ofiview can be used anywhere, at any time and from any device. With Ofiview, businesses can achieve a complete business organization and the visualization of all its operational areas.
Master View now offers this accessible ERP system to small and medium businesses. The benefits are resources, money and time optimization, an automated registration of the accountability, and the efficient registration of all business’ operations. Ofiview is a key tool for top-level managers because it delivers complete visibility of financial performance status Master View achieved what was expected, offering an accessible and efficient ERP system.
MyRootPrint is an application design by young entrepreneurs from Mexico’s Jewish community. The app searches for community member’s family descendants. While developing the app, these entrepreneurs needed help and support in technical, design and corporate identity areas. MyRootPrint decided to share its work with Definity First.
Definity First helped MyRootPrint to define their business vision in the technical and creative aspects. MyRootPrint and Definity First worked together to stablish the institutional typography, mission and vision, corporate image and logo. Furthermore, having a defined identity, enabled Definity First and MyRootPrint to start with the public website pre designs.
MyRootPrint obtained the benefits from a full image, sales and IT consulting. Now, this group of young entrepreneurs has a solid corporate identity giving them a more professional look. Having a defined business vision allows MyRootPrint to attract more investors and resources to keep on growing.
CTC Global manufactures and supplies conductors for the power generation and transmission industry. Since 2005, CTC Global products have been commercially deployed at nearly 300 reconductoring and new construction project sites for top-tier clients worldwide.
CTC Global started to find ways to enhance the sales department’s performance in order to elaborate better sales and revenue reports, have excellent coordination between Marketing and Sales activities, and to fulfill CTC Global’s fast growing needs.
CTC Global and Definity First worked together through this process, and they created a CRM solution to improve the sales department performance. This system allowed the integration of all processes, and sales grew exponentially. The solution includes insights and automated workflows, which support CTC Global’s business objectives.
CTC Global achieved to increase its sales volume, and its sales department has now the desired performance. With the solution, CTC Global’s management team has accurate information about all sales activities and development. In addition, Marketing and Sales department can coordinate activities to pursue the same revenue-generating goals. CTC Global’s sales department can cover 300 new construction project sites, and many more.
DeAcero is Mexico’s biggest wire producer with more than 50 years of experience. DeAcero was using a system to manage the company’s quality politics and processes, but operational needs started to grow, and began to demand too much for the system. DeAcero wanted to renew and update its Document Management System, and in its search for an ideal software development company, DeAcero found Definity First.
The new and innovative version of the Document Management System was developed in SharePoint, which allows better collaboration and aligns with DeAcero’s specific business and quality objectives. DeAcero and Definity First created what it could become the first Document Management System in Mexico with high level of complexity at a business level. The portal is a modern and easy to use platform perfectly aligned with DeAcero’s wire production quality process since it contains great amount of documents. Capabilities were added to the Document Management System with the purpose of creating a much more complete tool than the previous one.
DeAcero’s Document Management System increases collaboration between all departments, and allows having a complete tracking of the quality process. The use of Microsoft technologies helps users to be more familiarized with the Document Management System; therefore, they can complete tasks without any struggle or delays. DeAcero now fulfills all operational needs and business demands, allowing an effective and ideal wire production environment.
Following international quality standards, Steelgo offers smart solutions in process piping, and pressure vessels manufacturing. Steelgo has rigorous production procedures which require precise traceability and reliable data analysis. The company was using SAM Control, an application helping Steelgo to have production line traceability. Steelgo wanted to renew SAM Control in order to keep up with all technological advances in the metal-mechanic industry.
Steelgo decided to work with Definity First in the SAM Control 2.0 creation. SAM Control 2.0 is a web app developed in SQL Server. Users enter required data to the app, and SAM Control 2.0 keeps track of each step of the production process. SAM Control 2.0 perfectly adapts to Steelgo’s cutting-edge manufacturing infrastructure and metal-mechanic industry demands.
With the technological support SAM Control 2.0 provides, Steelgo can fulfill all commitments with clients in time and form. SAM Control 2.0 allows Steelgo manufacturers to work according quality specifications, have control over the manufacturing process and improve the way procedures are carried out. Therefore, more projects have been sold and all client requirements are fulfilled.
Political Data Inc. is California's largest provider of voter information to political campaigns, consultants, and pollsters. Its main mission is to provide current, accurate, and precise voter information.Political Data Inc. was using a web-based Campaign Management App application for political campaigns, but Political Data Inc. felt the need to add more features and modernize this software.
Political Data Inc. chose Definity First to work together in the development of new web-based Campaign Management App capable of evolving with the end customer requirements. Geographic positioning modifications were applied; users only provide geographic and demographic data, and the campaign management software provides the geographic information the user requested. Definity First and Political Data Inc. also added survey creation to the software features; voter information is now more detailed and focalized because campaign experience levels vary depending on each user.
The new software database allows users to input information for new voters, and to easily target and analyze those voters. Other applications from Political Data like GIS Mapping are now integrated to this Campaign Management App making processes practical and agile. With accurate data analysis, and schemes of organization hierarchies, this app enables to make more strategic decisions within a political campaign.
Compared with the previous version, the Campaign Management App performance has significantly improved. The geographic positioning features allow saving time for campaign analysts, and generating more effective voter information. Due to its renewed design and efficient information flow, The Campaign Management App is now more competitive in the market, empowering Political Data Inc. to adapt to the changing and evolving needs in the political campaign environment.
CEMEX is the world’s fourth largest cement company. It has presence in over 50 countries, trade relationships in approximately 108 nations and about 43,000 employees worldwide.
Risk management becomes a fundamental activity for a company with such global presence. Risks could go from operational issues to political or social matters. CEMEX was using different applications for its Risk Management department, but it became necessary to centralize all these apps when employees were losing 90% of their time compiling information worth of analysis.
Definity First and CEMEX worked together to create the Enterprise Risk Management Tool, a SharePoint web solution capable of tracking and analyzing risk information. The tool gives processes a defined path to streamline risk management department operations. It offers flexibility while reproducing information for every Risk Management department in each CEMEX office around the world. The Enterprise Risk Management Tool has also a mobile version; therefore, all risk information can be accessed from any place and in any device.
Now, CEMEX has a centralized place for risk management, and each one of the portal tools allow the creation a complete risk analysis. The tool allows CEMEX to have a wide geographic presence and all users are able to share their information. Processes are now more efficient and time saving has become the principal characteristic of CEMEX’s Risk Management Department.
CITGO is an American refiner, transporter and marketer of fuels, lubricants, petrochemicals and other industrial products. Its IT department needed to completely master CITGO’s technologic capabilities.
The IT department was looking to fully understand certain technologies CITGO was using for its infrastructure. They needed to know how their technologies were working and how capable they were before placing machines and equipment. Definity First and CITGO worked together to implement demos, troubleshooting and set ups in the IT environment to understand everything related with the IT department.
Definity First went to CITGO’s offices to implement a proof of concept inside their IT infrastructure environment in order to find how the system is integrated and the data volume flowing through it. CITGO’s IT department received one-on-one training in its technology installation and usage.
After the joint work with Definity First, CITGO achieved to be fully familiarized with its IT technology and infrastructure. CITGO has now all the necessary information to completely evaluate its IT infrastructure. Therefore, if CITGO needs to implement a solution, the IT department has all the knowledge to perform it without any struggle.
Melior Innovations creates and delivers disruptive technologies to serve oil and gas, paints and coatings, and electronic materials markets. As a newly stablished company, it was important for Melior Innovations to achieve operational excellence and flexibility through an optimal and well defined IT infrastructure. Therefore, Melior Innovations decided to team up with Definity First to carry out this task.
Definity First and Melior Innovations implemented an infrastructure project in order to have that ideal IT infrastructure Melior Innovations was looking for. This project aspired for the improvement of Melior Innovation servers’ communication and management. Another goal was to organize Melior Innovation’s Active Directory and have control over the internal information structure.
A web domain was registered to contribute to Melior Innovations’ business exposure, and Melior Innovations’ intranet was developed in SharePoint for communication enhancement. The project also consisted in achieving a perfectly organized Active Directory and having appropriately integrated servers. Definity First and Melior Technologies implemented a security system where users can authenticate themselves when connecting to the network. Once authenticated, users receive an SMS message containing the security keys to access Melior Innovations’ documents and information.
Melior Innovations has now a working system where all users have intranet secure access, just what Melior Innovations was looking for. Also, having its intranet in SharePoint allowed Melior Innovations to accomplish business intelligence ability. Melior Innovations will continue growing, and as it does, Definity First will be there to support Melior Innovations when it comes to IT infrastructure.
Quanta Services provides engineering, procurement and construction services for infrastructure needs in the electric power and oil and natural gas industries. Quanta Services used to have a local IT infrastructure for each one of the subsidiaries in North America, mainly in United States and Canada. But, as Quanta Services opened more subsidiaries, it became difficult to cover all the IT infrastructure expenses and re-organizing data and information. Quanta Services’ IT department concluded that the solution was in reducing physical resources and performing a Cloud migration, not precisely computers or servers but e-mail inboxes.
Quanta Services chose a partner with full Microsoft expertise to carry out these tasks, Definity First. Definity First became an extension of Quanta Services’ IT department, and together they implemented a full infrastructure analysis to detect specific requirements. Users and groups migrations were performed from the subsidiaries to Quanta’s Active Directory. These migrations generated zero downtime or lost productivity. Definity First delivered hands-on-site support during the migration, making a great team work with Quanta Services.
Quanta Services now has a centralized administration which leads to a perfect organized data. Furthermore, there is better use of physical resources and major expenses in IT infrastructure are no longer an issue to Quanta Services. Overall, and according to Quanta Services itself, the goal achieved: a better and efficient IT infrastructure.
GRUMA commercializes and produces corn and wheat flour products like tortilla, flatbreads, and wraps. MASECA and MISSION are GRUMA’s global brands operating in 101 production plants. GRUMA was rapidly expanding in Asia and Oceania, and there was a need to build a specific website for MISSION products in this region.
Definity First worked close with GRUMA’s IT and marketing department to develop the website. The objectives were to enhance brand recognition, promote product sales, and interact with users and consumers. It was important to consider globalization and localization aspects to adapt MISSION’s product variety for these countries.
GRUMA and Definity First built the website for Asia and Oceania in four different languages. It has two versions to target a wider market, one for food services and one for retail customers. GRUMA and Definity First included a recipes section where users and consumers can interact by reviewing, sharing and rating the recipes.
MISSION’s website for Asia and Oceania works as a Content Management System, GRUMA’s marketing department can easily customize and edit content to adapt the site with each country’s branding. The website was set up and deployed in Microsoft Azure’s online servers, bringing efficiency to its implementation and performance.
GRUMA and MISSION have now a website specifically tailored to their target market in Asia and Oceania. Website’s power users can directly change and edit content without depending on the TI department. GRUMA achieved to have more web presence and an effective promotion of MISSION products all over Asia and Oceania.
First Service Residential is a property management company including residential and commercial properties. FirstService Residential has 9 regional offices and 10 different types of services. FirstService Residential uses SharePoint in their daily activities, and its IT department is responsible for the platforms’ proper operation. FirstService Residential IT needs began to be more demanding, and the company started to look for a group of experts capable of complementing the IT department’s activities.
FirstService Residential works hand-in-hand with Definity First to support and keep the good performance of its SharePoint portals and IT activities. Definity First has become an extension of FirstService Residential’s IT department to complement activities and give support on new technologies.
First Service Residential and Definity First are in constant communication; FirstService Residential assigns Definity First responsibilities on IT related tasks or makes specific questions on their SharePoint platform. This conjoint work solves any problem or doubts on Microsoft SharePoint workflows, server connections and migrations, programming issues, and system performance.
FirstService Residential’s IT department takes the initiative and Definity First complements this initiative by solving questions or problems through the development process. Definity First is available any time FirstService Residential needs support and requires to do any changes on SharePoint workflows or IT relates issues.
Since First Service Residential works together with Definity First, there is no need to grow or expand its IT department. Definity First has brought SharePoint expertise, and any kind of IT complications are now solved on time. Definity First adds innovation and modernity to FirstService Residential’s IT department, making First Service Residential’s systems to work perfectly aligned to business goals.
Stewart is a real estate services provider including global residential and commercial title insurance, escrow and settlement services, lender services, underwriting, specialty insurance and other solutions. Stewart was experiencing a steady growth and international expansion; therefore, it became necessary to develop an innovative solution to meet Stewart customers’ requirements.
Stewart started to use three different Customer Relationship Management systems, but, while looking for a way to have perfectly organized information, Stewart decided to integrate all three systems into a single one.
Definity First and Stewart worked hard in completing this task. Customer information was incorporated into a single Dynamics CRM solution, avoiding duplicated messages and assignments. A customer service process was defined, and the system allows Stewart to strictly follow that process.
Stewart has a CRM platform capable of generating efficiency in business growth. Stewart achieved to have structured and centralized customer information while saving money and time. This new Dynamics CRM platform is a key tool to improve Stewart customers’ perception regarding service quality and excellence.
The University of California, Irvine (UCI) ranks in the top 10 U.S. universities. This campus is among the most dynamic campuses, considered as the first-choice for students. Due to the increasing population, classroom and building construction has become an important issue for UCI.
UCI’s construction approval process needed to be quicker and agile in order to fulfill all construction needs. Most of this process was done manually, many signatures were required, and every the approval forms were printed and handled personally to all responsible.
Definity First worked with UCI in developing a SharePoint platform suitable for the construction approval process. The solution enables to upload documents and notify via e-mail to all responsible, providing a link to access the documents where they can sign immediately. All manual procedures disappeared, making construction approval a fast, efficient and effective process.
The SharePoint solution automated UCI’s signing processes. It does not take long to get documents signed and documents do not get lost anymore. The solution makes it possible to sign remotely, and all signatures are gathered precisely when is needed. Using the solution avoids reworking and losing time. Increasing population problems are solved with immediately approved constructions for the Campus. The effectiveness of this process, leads to complete leverage of resources intended for classrooms and buildings construction in UCI.
PrimeSport is a sports, travel and event management company; offering tickets, corporate and fan travel packages, and hospitality events for corporations, professional sports teams and fans. With an increasing number of clients and network suppliers, PrimeSport was looking to enhance its customer and sales experience. PrimeSport needed to create a solid technology strategy and digitalization platform. Definity First was the ideal software firm to do this job.
PrimeSport and Definity First created the new digital web experience for online ticket sales to leapfrog PrimeSport’s sales platform. The new site adapts perfectly to the constant changes in the ticket sales market. Unlike existing systems, the tickets are now sent to the customers via email. Moreover, PrimeSport’s site allows selling tickets from secondary market and fans. This site also provides a mobile experience, creating an innovative and effective digital sales channel.
PrimeSport also promotes and sells tickets for different companies and events, and the site is crucial for this service. PrimeSport can quickly build white labeled sites providing the same functionality as the main site using features developed by Definity First in the site. The management portal allows the customization of all characteristics according to the event requirements. Additionally, Definity First supports and helps manage infrastructure needs and application issues, helping to resolve them on time and effectively for PrimeSport and PrimeSport’s customers.
Thanks to this collaborative effort with Definity First, PrimeSport sales grew exponentially exceeding expectations, and the onboarding of new clients and business partners became easier and faster. PrimeSport’s complete transition to the digital market reduced packaging and messaging costs. Time-to-market is now the principal capability of PrimeSprort’s online site. Overall, any new functionalities or new features are completed quicker, opening the gates for greater business agility.
MACIMEX is one the largest independent crankshafts manufacturers in the world. MACIMEX’s Human Resources department constantly performs staff performance evaluations, these evaluations were done manually and on paper. Nevertheless, MACIMEX wanted to run the evaluations even more effectively and efficiently; innovation was what MACIMEX looked for, and Definity First represented the ideal partner to work with in the pursue of a top-notch solution.
Definity First and MACIMEX decided to develop a Performance Evaluation System. This user-friendly tool provides essential information to all users involved in the performance evaluation process; it is aligned with MACIMEX’s Human Resources internal policies and processes, and allows employees to see their information and evaluations results.
With the Performance Evaluation System, MACIMEX’s Human Resources staff can place evaluation forms, once the evaluations are answered, everyone; managers, employees and the HR department can see the results and official reports. Furthermore, the System allows objective evaluation for both MACIMEX as a whole and for each one of the employees. The best part of MACIMEX’s Performance Evaluation System is that all players can have easy access and actively participate in the evaluation process.
As Octavio Vargas, MACIMEX IT Manager, said “the new software suite geared towards HR executives, enables the development of a tool that helps us discover areas of improvement for each department, and provides the end-user with a system that is user-friendly”. The Performance Evaluation System is a time saver for MACIMEX’s HR department, and the entire staff can do the evaluation process without the need of reminding them in person or by telephone. Employee engagement is enhanced by the visibility and active participation they have in the whole process. The Performance Evaluation System proves innovation make it possible for companies as MACIMEX to achieve their goals.
Auto-graphics Inc. provides library automation solutions offering six different platforms and with more than 5, 500 customers through North America. One of Auto-graphics solutions is VERSO, designed to help managing libraries resources while improving patron information discovery and service delivery. Auto-graphics has an outstanding team of developers with great technical knowledge, and these developers decided to pair up with Definity First to achieve an ideal User Interface for VERSO.
Auto-graphics already had the software backend for VERSO; Definity First was involved in the second phase of VERSO’s development: the UI enhancement and modernization. Definity First and Auto-graphics worked closely to have all the features VERSO needed to succeed. User Experience was taken into a superior level through originality and innovation to create a visually pleasing interface.
Definity First brought all its UI expertise to the table, and with Auto-graphics’ knowledge, these companies turned VERSO into a leading-edge application with a fully professional look and feel. Now, VERSO’s User Interface highlights search results with large and informative cover images and graphic design features in a more visually pleasing interface. VERSO was completely restructured into the perfect tool for enhancing libraries’ service delivery.
Sitrion develops and markets collaboration software for employee collaboration. Millions of users depend on Sitrion to drive innovation, discover untapped expertise, and simplify business processes; therefore, it is important for Sitrion to have an online partner community, eNGage. Sitrion was looking forward to improve eNGage’s look and feel to make it more dynamic and unique.
Sitrion found in Definity First the ideal ally to modernize eNGage. The core and development of this SharePoint portal were already working; the goal was to improve the design and user experience, important features to enhance Sitrion’s competitiveness. Sitrion and Definity First applied CSS styles to make a better navigation menu, and turned eNGage into a customizable and configurable portal. Users can ask questions, get help and support, make suggestions, share ideas, and get information from other Sitrion’s partners and customers.
This new version of eNGage allows Sitrion’s partners and customers to have more interaction, turning eNGage in the place to connect with the entire Sitrion community. Users can now have access to information and share best-practices with Sitrion partners, customers and staff. Also, eNGage is another way to promote Sitrion’s services and products. Luke Sinclair, Sitrion’s Community Management Director mentioned that Sitrion and Definity First "turned eNGage into a best in show example of the Sitrion and SharePoint social collaboration solution".
FEMSA is the largest beverage company in Latin America and the largest independent Coca-Cola bottler in the world. This company also operates OXXO, the largest and most profitable convenience store chain in Latin America. With a considerable quantity of company branches, FEMSA’s General Director had an extensive contact list which needed to be constantly updated.
For example, in emergency situations when it was crucial to call some security government department due to a certain kind of accident with FEMSA’s trucks, the contact information was not properly updated, and the message did not arrived as efficient as the General Director would want. The same was happening when the General Director was running late for a meeting or had to cancel it.
FEMSA was looking for a solution capable of simplifying the way all contact lists were updated. It was also important for the General Director to access his contact list in a more efficient way.
Definity First and FEMSA developed a Microsoft Exchange application capable of updating contacts in different devices. In order to do this, FEMSA’s SQL Server database was synchronized with Microsoft Exchange. The app can be managed by multiple users; therefore, General Director’s assistants can also have access to the application.
Due to its effective results, FEMSA decided to extend the application reach. With the creation of a suitable infrastructure, other Directors and Managers can now use the application in all FEMSA’s branches. Each user can have access to different contacts from different organizations and select which contacts need to be updated in Exchange inboxes.
FEMSA achieved to have an updated, accurate and optimized contact database. Emergency situations are quickly solved as contacts are kept current for immediate reachability. There is total control over contact lists, facilitating many of the General Director and managers tasks.
Home Depot, the world’s largest home improvement specialty retailer, was looking for a tool capable of modernizing Home Depot’s internal communication management. Home Depot used very traditional means of communication like printed media or e-mail, but they started to look for a top-notch technological tool to go beyond collaboration. The goal was to have a social collaboration platform combined with corporate communication features suitable for the effective communication among employees.
Home Depot decided to work with Definity First in creating Conectados, a collaborative portal working as an internal social network. The technologies used in Conectados allow having events calendars, newsfeed, blogs, discussion forums, document libraries and knowledge Wikis. Conectados is a customizable tool, and Home Depot’s communication department does not depend on the IT staff to change or post news. Home Depot and Definity First achieved to create a place where every department is connected with each other and communication is standardized.
Definity First and Home Depot built the perfect tool to boost collaboration among departments and working teams. Conectados decreases communication costs and e-mail reliance while increasing employee engagement and satisfaction. Conectados brings all that effectiveness Home Depot was looking for.
Sally Beauty is a global distributor and retailer of professional beauty products. It sells and distributes products throughout the United States and Puerto Rico, the United Kingdom, Belgium, Chile, France, Canada, Mexico, Ireland, Netherlands, Spain, and Germany. Sally Beauty wanted to create a modern version of its website for Mexico to increase web presence and showcase all its products.
Sally Beauty wanted to create a uniform design and image for all its websites, and its IT department worked with Definity First in creating an improved website for Mexico. The main goal was to show Sally Beauty’s product variety without breaking the characteristic nice-looking design.
The result was a colorful yet user-friendly website with an easy navigation interface. The new website shows detailed product descriptions to Sally Beauty’s customers. Definity First and Sally Beauty developed a makeover viewer, allowing users to virtually try the products by uploading their picture or using the virtual mannequin. The website has a promotion section and a fashion trend blog where Sally Beauty publishes news, videos and fashion articles. There is also a store locator where users can search for Sally Beauty’s stores by city, state, or address. The website offers a full mobile experience meeting users’ needs and providing a more pleasant usability.
Sally Beauty’s collaboration with Definity First made possible to have a renewed website for Mexico. It is a fully-configurable website and it can be managed according to Sally Beauty’s content needs. The website is the first step to Sally Beauty’s online store implementation because it shows detailed information about all products and leads to make a purchase decision. Sally Beauty’s online presence increased, and the company can now target a wider market.
Virtuoso is a luxury travel network composed of the top travel agencies, travel providers, and destinations worldwide. Virtuoso comprises over 355 agencies from around the world, and about 9000 travel agents. Virtuoso’s Technology Support department felt the need of updating its Customer Relationship Management system; the goal was to expand its use to all Virtuoso’s offices and give all the company full visibility of customers’ needs.
Virtuoso decided to work with Definity First on updating its CRM system. Definity First and Virtuoso migrated and customized the existing CRM system into Microsoft Dynamics CRM to achieve Virtuoso’s goals. LiveOps, a cloud-based contact center software with social customer service, was integrated to the CRM system. It allowed Virtuoso to track customers’ calls, control customer status, and create reports. All these features make the CRM system an ideal tool for managing Virtuoso’s interactions with current and future customers.
Virtuoso and Definity First achieved to expand the use of the CRM system where information can be loaded from any Virtuoso location. Now, Virtuoso’s CRM system counts with great usability, Virtuoso’s agents are familiar with the system features, and they can adapt and scale to meet customer needs. Virtuoso increased its service standards, customers are satisfied, and the customer service perception is better than ever before.
As the leading global provider of innovative products and services to the worldwide travel and leisure industry, RCI sales activities need to be as effective as possible. A productive sales team, a well-defined process and an organized contact book are necessary for companies in the travel industry. Therefore, with Definity First’s help, RCI decided to implement the leading customer management platform, Microsoft Dynamics CRM.
It was important for RCI to have a fully automated process for all sales procedures and reduce the amount of Excel worksheets. RCI’s goal was to achieve better customer approach while having sales information and reports in real time.
The platform enabled the unification and standardization of all RCI’s sales processes. Also, the platform allows centralized storage for contact information; the sales team can build a profile for each client or lead. Profile information is analyzed by the system to create accurate sales and customer performance reports. The system’s workflow automation replaced repetitive manual processes RCI wanted to avoid.
Currently, RCI is leveraging all the power of Dynamics CRM. The sales team productivity improved considerably. All tasks and work are unified in this platform, avoiding Excel usage and saving time in daily activities. The system can be accessed in real time, and sales reports are now accurate and up to date. RCI does not struggle with contact information anymore, allowing better customer approach and accurate sales forecasts. Processes are well defined and all sales efforts are certainly paying off.
Cincinnati Financial is one of United States top 25 property casualty insurer groups. Cincinnati Financial wanted to personalize, adequate and add more functionality to its internal collaboration portal. The objective was to implement an innovative solution or tool capable of integrating business needs, corporate culture and corporate image.
Cincinnati Financial and Definity First decided to implement a SharePoint based social-enabled intranet, Genius. Genius is a customizable SharePoint social network allowing Cincinnati Financial to collaborate and interact. Cincinnati Financial and Definity First revolutionized the way co-workers communicate with features that allow sharing documents, ideas and news.
Genius gives the facility to interact, organize content and people in communities, and store all company knowledge on a single platform. Cincinnati Financial discovered in Genius an easy to customize portal where employees can find corporate news, blogs, events calendar, birthday reminders, knowledge wikis, upload and edit documents, and create user profiles.
The SharePoint solution provided a collaborative environment to Cincinnati Financial. Employees are well informed and there is better team collaboration and engagement. Cincinnati Finantial’s internal communication flows more than efficiently, e-mail reliance was reduced and employee satisfaction had an exponential growth. Cincinnati Financial is fostering innovation in a packaged solution that did not break the bank and did not take months to implement.
.NET is a Microsoft operating system platform providing applications with an orderly way to access databases, web services, and other communication tools. It provides a consistent object-oriented programming environment, minimizes software deployment and versioning conflicts, promotes safe execution of code, and it can integrate with any other code.
AutoMapper maps two different entities by transforming an input object of one type to an output object of another type. AutoMapper can be anywhere in the application but in general it happens in UI/Domain or Service/Domain layers.
C# is a modern, general-purpose and object-oriented programming language. It enables developers to build a variety of secure and robust applications that run on the .NET Framework. C# is used to create Windows client applications, XML Web services, distributed components, client-server applications, database applications, and much more.
PowerShell is a Microsoft task automation and configuration management framework. It is based on the .NET framework and includes a command-line shell and a scripting language. PowerShell allows users to control system administration and automate batch processing.
CoalEngine is a PHP Content Management System particularly focused on e-commerce. It has its own shopping cart and it is Search Engine Optimization friendly.
Entity Framework is an object-relational mapper that enables .NET developers to work with relational data using domain specific objects. It eliminates the needs for most of the data-access code that developers usually need to write.
Internet Information Services (IIS) is an extensible web server created by Microsoft and designed for Windows Server. IIS provides a graphical user interface for managing websites and the associated users. It provides a visual means of creating, configuring, and publishing sites on the web. The IIS Manager tool allows web administrators to modify website options such as default pages, error pages, logging settings, security settings, and performance optimizations.
Push Notifications let applications notify users of new massages or events when the user is not actively using its mobile device. On Android devices, the application's icon and a message appear in the status bar when receiving a notification. When the user taps the notification, they are sent to the application. Notifications can be broadcast to all users, such as for a marketing campaign, or sent to just a subset of users to give personalized information.
iOS Push Notification service is a robust and highly efficient service for propagating information to iOS and OS X devices. Each device establishes an accredited and encrypted IP connection with the service and receives notifications over this persistent connection.
The Enterprise Library Validation Application Block provides useful features that allow developers to implement structured and easy-to-maintain validation scenarios in applications. It also includes adapters that allow you to use the application block with different Microsoft technologies.
Language Integrated Query (LINQ) is a set of features introduced in Visual Studio that extends powerful query capabilities to C# and more language syntaxes. It offers a compact, expressive and intelligible syntax for manipulating data.
NHibernate is an object-relational mapping (ORM) solution for the Microsoft .NET platform. It provides a framework for mapping an object-oriented domain model to a traditional relational database. Its purpose is to relieve the developer from a significant portion of relational data persistence-related programming tasks.
Ninject is a dependency injector for .NET. It helps to split applications into a collection of loosely-coupled, highly-cohesive pieces, and then put them back together in a flexible manner. By using Ninject to support software's architecture, the code will become easier to write, reuse, test, and modify.
NLog is a logging platform for .NET, Silverlight and Windows Phone with rich log routing and management capabilities. It makes it easy to produce and manage high-quality logs for applications regardless of the size or complexity.
OpenXML is a zipped XML-based file format developed by Microsoft for representing spreadsheets, charts, presentations and word processing documents. The Office OpenXML file formats have become the default target file format of Microsoft Office.
Structure Map is a dependency Injection and inversion of control tool for .NET. It is used to improve the architectural qualities of an object oriented system by reducing the mechanical costs of good design techniques. Structure Map can enable looser coupling between classes and their dependencies, improve the testability of a class structure, and provide generic flexibility mechanisms. It can also enhance the opportunities for code reuse by minimizing direct coupling between classes and configuration mechanisms.
Git is a distributed revision control system with an emphasis on speed, data integrity, and support for distributed non-linear workflows. It handles everything from small to very large projects with speed and efficiency.
Selenium is a portable software testing framework for web applications. It provides a test domain-specific language (Selenese) to write tests in a number of popular programming languages. The tests can then be run against most modern web browsers. Selenium deploys on Windows, Linux, and Macintosh platforms.
Team Foundation Server (TFS) is a Microsoft product which provides source code management, requirements management, project management, automates builds, lab management, testing, and release management capabilities. TFS is designed to provide the most benefit by serving as the back end to Microsoft Visual Studio.
Office 365 is delivered to users through the cloud, and includes Exchange Online for email, SharePoint Online for collaboration, Lync Online for unified communications, and a suite of Office Web Apps, Web-based versions of the traditional Microsoft Office suite. Office 365 combines the advantages of cloud-based remote computing software options with Microsoft’s traditional base of on-premises software offerings.
Exchange is a popular Microsoft messaging system that includes a mail server, an e-mail program, and groupware applications. Designed for use in a business setting, the Exchange server is often used in conjunction with Microsoft Outlook to take advantage of Outlook's collaborative features.
Lync is a unified communications platform that integrates common channels of business communication including instant messaging, VoIP, file transfer, Web conferencing, voice mail and email.
Yammer is a business social network. Yammer allows to create external networks to let non-employees, such as suppliers and customers, to communicate with the company. It now has more than 8 million corporate users, and is considered as a space for fluid and bidirectional communication.
Microsoft Power BI is a collection of online services and features that enables users to find and visualize data, share discoveries, and collaborate in intuitive new ways. It displays interactive dashboards that can be created and updated from many different data sources.
A Web Part, also called a Web Widget, is an ASP.NET server control which enables end users to modify the content, appearance, and behavior of Web pages directly from a browser. Web Parts can be used as an add-on ASP.NET technology to Windows SharePoint Services.
Custom-built Master Pages give a site a unique look and feel and a good user experience, ans it is in the context of Office SharePoint Server. It properly customize or design master pages and layouts, as these affect the authoring experience and site maintenance effort.
Microsoft InfoPath is an application for designing, filling and submitting electronic forms containing structured data. It is used to create forms which capture information and save contents as a file on a PC or on a web server hosted on SharePoint.
A custom-built page template is similar to a blueprint for site. Creating a site template allows to capture customizations, so that they can be quickly applied to other SharePoint environments and even use the template as the basis for a business solution.
Metalogix provides industry-recognized management tools for mission-critical collaboration platforms. These tools are supported to follow the rapidly evolving deployment and operational success of the platforms.
Sitrion is a social collaboration platform used as a social workplace. Sitrion has features like analytics, task center, newsfeed or content targeting. It leads to a collaboration environment that drives business value and employee engagement.
Zimbra Community is a tool designed for small businesses and individuals who want to leverage the power of social communities and increase engagement. It can be used to drive customer engagement, improve customer satisfaction and build employee loyalty.
Excel Services is a service application that enables you to load, calculate, and display Microsoft Excel workbooks on Microsoft SharePoint. Excel Services allows viewing live, interactive workbooks by using only a browser. This means it saves Excel workbooks and users can interact with them from within portal sites.
Power View provides intuitive ad-hoc reporting for business users such as data analysts, business decision makers and information workers. Power View is a browser-based Silverlight application launched from SharePoint Server that enables users to present and share insights with others in their organization through interactive presentations.
Umbraco is a Content Management system used for maintaining and managing websites. It is used by over 177,000 live websites. Even pages with large volumes of traffic can be served with minimal server resources. Umbraco characterizes for its extendibility, flexibility and scalability.
Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. It brings together information from all data sources within an organization, creating important and useful business insights with advanced Business Intelligence Functionality. Microsoft Dynamics CRM is integrated with Microsoft Office and role-based views such as marketing, sales and customer service.
On-premise Microsoft Dynamics CRM is installed on the customer’s server giving a complete control of the management and maintenance of your database in house. It uses existing investments in hardware and IT infrastructure and retains complete ownership of data.
Microsoft Dynamics Marketing is a marketing campaign management tool designed to help plan and deliver engaging campaigns that return concrete, quantifiable results. Dynamics Marketing focuses on helping companies market smarter by attracting customers through multi-channel and multi-stage campaigns.
SQL Serves Analysis Services (SSAS) is used to develop Online Analytical Processing solutions; it allows deeper and faster data analysis. It is helpful to analyze and make sense of information spread out across multiple databases, or in disparate tables.
Microsoft SSIS (SQL Server Integration Services) is an enterprise data integration, data transformation and data migration tool built into Microsoft's SQL Server database. It can be used for a variety of integration-related tasks, such as analyzing and cleansing data and running extract, transform and load processes to update data warehouses.
SQL Reporting Services (SSRS) is a server-based report generation software system from Microsoft. It enables users to quickly and easily generate reports from Microsoft SQL Server databases. SQL Server Reporting Services also provides a unique interface into Microsoft Visual Studio so developers and SQL administrators can connect to SQL databases and use SSRS tools to format SQL reports.
Power Pivot is an innovative adaptation of "Business Intelligence" software used by big companies to analyze data. It transforms great quantities of data with incredible speed into meaningful information to get punctual information.
Full-Text search refers to the functionality in SQL Server that supports Full-Text queries against character-based data. These types of queries can include words and phrases as well as multiple forms of a word or phrase. To support Full-Text queries, full-text indexes must be implemented on the columns referenced in the query. A Full-Text index is made up of word tokens that are derived from the text being indexed, these can be easily searched and Full-Text queries can quickly locate the necessary records.
SQL Server is Microsoft's relational database management system (RDBMS). Its primary function is to store and retrieve data as requested by other software applications on the same computer or those running on another computer across a certain network, including the Internet. SQL Server runs on T-SQL (Transact -SQL), which adds several features to standard SQL, including transaction control, exception and error handling, row processing, and declared variables.
ADAM 5 is a payroll system tool, suitable for the accurate control and full access of employees’ records. The information is available anytime, and ADAM can be configured according to the business needs. ADAM 5 eliminates manual work, minimizes mistakes in staff management, enhances internal control and eliminates IT reliance.
nopCommerce is an ecommerce solution suitable for merchants with outgrown existing systems, and may be hosted with current web hosts or hosting partners. nopCommerce is a useful tool while selling physical and digital goods over the internet.
Flash Seats is simple and safe electronic ticketing system which makes it easy for every fan to manage their tickets online. It allows you to virtually buy, sell, or transfer tickets and seats electronically via the Internet.
Event Inventory Box Office (eiBox Office) is the most comprehensive point-of-sale software system specifically designed to meet the unique needs of online ticketing professionals. Easy to set up, easy to learn, and easy to use, eiBox Office delivers maximum flexibility and operating efficiency to save time and boost bottom lines.
Event Inventory is the leading software and service provider specializing in the development of cutting-edge technology and products designed expressly for today’s online ticketing professional.
Ticket Technology is the most robust set of software tools to manage businesses. Integrated with shipping, accounting, and credit card processing solutions, the Ticket Technology product suite allows taking total control through integration and automation.
Payflow Pro is a payment portal which connects online stores with sellers’ online accounts. It allows companies to accept debit and credit cards, optimize client experience while allowing buyers to pay without leaving a website, and to be protected by an effective risk management system.
Microsoft Application Virtualization (App-V) transforms applications into centrally managed services that are never installed and don’t conflict with other applications. App-V can help with day to day challenges and enable businesses to be more flexible and responsive to changing needs.
Windows Server is a group of operating systems that supports enterprise-level management, data storage, applications, and communications. Windows Server offers ease of management through its interface. The Windows Sever web hosting environment supports major Web programming languages and databases such as PHP, MySQL, ASP.NET and MS SQL.
Microsoft Active Directory is a database that keeps track of all the user accounts and passwords in an organization. It allows storing user accounts and passwords in one protected location, improving organizations’ security.
Routing and Remote Access Service (RRAS) is used in Windows Server to support remote users or site-to-site connectivity by using Virtual Private Network (VPN) or dial-up connections. RRAS includes an Application Programming Interface (API) that facilitates the development of applications and processes for administering a range of network services.
Active Directory Federation Services (AD FS) is a server role that provides Web single-sign-on (SSO) technologies to authenticate a user to multiple Web applications over the file of a single online session. It can be installed on Windows Server operation systems, and uses a claims-based access control authorization model to maintain application security and implement federated identity.
Microsoft Virtual Desktop Infrastructure (VDI) allows deploying remote desktop services architectures that provide employees the flexibility to work anywhere, while letting them to access their corporate windows desktop or application environment running in the datacenter from a range of devices.
Google Maps is a desktop and mobile web mapping service application providing satellite imagery, street maps, street view perspectives and route planner.
Bing Maps is a web mapping service provided as a part of Microsoft's Bing suite of search engines and powered by the Bing Maps for Enterprise framework. Users can browse and search topographically-shaded street maps for many cities worldwide.
Android is a mobile operating system based on the Linux kernel and currently developed by Google. With a user interface based on direct manipulation, it is designed primarily for touchscreen mobile devices such as smartphones and tablet computers.
Windows Phone is a group of mobile operating systems developed by Microsoft for smartphones as the replacement successor to Windows Mobile. Windows Phone features a new user interface derived from Metro design language. Unlike Windows Mobile, it is primarily aimed at the consumer market rather than the enterprise market.
Windows Mobile is a family of mobile operating systems developed by Microsoft for smartphones and Pocket PCs. It was aimed at business and enterprise consumers, and by 2007 it was the most popular smartphone software in the U.S.
iOS is a mobile operating system created and developed by Apple Inc. and distributed exclusively for Apple hardware. It is the operating system that presently powers many of the company's mobile devices, including the iPhone, iPad, and iPod touch.
Apache Web Server is a Web server creation, deployment and management software. It is designed to create Web servers that have the ability to host one or more HTTP-based websites. Notable features include the ability to support multiple programming languages, server side scripting, an authentication mechanism and database support.
Linux is an operating system very similar to other operating systems, such as Windows and OS X. Linux has a reputation as a very efficient and fast-performing system, and it is publicly open and extendible by contributors.
PHP is a server-side scripting language designed for web development but also used as a general-purpose programming language. PHP code can be simply mixed with HTML code, or it can be used in combination with different web frameworks. PHP has been widely ported and can be deployed on most web servers on almost every operating system and platform.
WordPress is a free and open source blogging tool and a content management system (CMS) based on PHP and MySQL. Features include plugin architecture and a template system. WordPress is the most popular blogging system in use on the Web, at more than 60 million websites.
log4net is an open source library that allows .NET applications to log output to a variety of sources. It provides a simple mechanism for logging information to a variety of sources. log4net enables logging at runtime without modifying the application binary. The log4net package is designed so that log statements can remain in production code without incurring a high performance cost.
Angular JS is a web application framework which helps addressing the challenges in developing single-page applications. It simplifies both development and testing by providing a framework for client-side model-view-controller architecture along with components commonly used in rich internet applications.
AntiXSS helps to protect current applications from cross-site scripting attacks, and to protect legacy application with a Security Runtime Engine. AntiXSS incorporates rethought features, offering a newer, more powerful weapon against the often employed cross-site scripting (XSS) attack.
A control template customizes a control's visual structure and visual behavior. Controls have many properties, such as Background, Foreground, and FontFamily, that Control Templates can set to specify different aspects of the control's appearance.
Cascading Style Sheets (CSS) is a style sheet language used for describing the look and formatting of a markup language document. With CSS, designers and users can create style sheets that define how different elements, such as headers and links, appear. These style sheets can then be applied to any Web page.
A fixed and responsive page layout uses both relative units and media queries, ostensibly combining the ideas of a liquid layout and an adaptive layout. As the browser increases or decreases in width, a responsive layout will flex just like a liquid layout.
jQuery UI is a collection of GUI widgets, animated visual effects, and themes implemented with jQuery, Cascading Style Sheets, and HTML.
With the jQuery AJAX methods, text, HTML, XML, or JSON can be requested from a remote server using both HTTP Get and HTTP Post. Also external data can be load directly into the selected HTML elements of a web page.
jQuery Templates enable to display and manipulate data in the browser. jQuery Templates supports a number of powerful features such as template tags, template composition, and wrapped templates.
Microsoft Azure is a cloud computing platform and infrastructure for building, deploying and managing applications and services though a global network of Microsoft-managed datacenters. It supports many different programming languages, tools and frameworks, including Microsoft and third party software and systems.
.NET ASMX Web services are programmable application logic accessible via standard Web protocols. These services are the underpinning of Microsoft's .NET strategy. The concepts and the innovations behind them have struck a chord with developer's building the next generation of Internet applications.
ASP.Net is a web development platform which provides a programming model, a comprehensive software infrastructure and various services required to build up robust web application for PC and mobile devices. It consists in a large number of controls like text boxes, buttons and labels for assembling, configuring and manipulating code to create HTML pages.
MVC 5 is a framework for building scalable, standards-based web applications using well-established design patterns and the power of ASP.NET and the .NET Framework. MVC 5 includes features that enable rapid, test-driven development, and meets the latest web standards.
Web API is the application programming interface for both the web server and web browser. It gathers definitions, procedures and protocols to help the communication between different computer softwares. Web API makes it easier to build HTTP services that reach a broad range of clients, including browsers and mobile devices.
With Facebook integration users can merge contacts nicely with their Facebook profiles. When contacts update their profiles, the changes are pushed to your devices. It also provides a social dimension with the rest of your website business activity.
HTML is the authoring language used to create documents on the World Wide Web. It defines the structure and layout of a Web document by using a variety of tags and attributes.
Client-side refers to operations that are performed by the client in a Client–server relationship in a computer network. If operations can be performed by the client without sending data over the network, they will take less time, use less bandwidth, and incur a lesser security risk.
Razor 3.0 is used to create dynamic web pages with C# and other programming languages. It provides an optimized syntax for HTML generation using a code-focused templating approach, with minimal transition between HTML and code.
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