Empower your customer service departments with a single, extensible platform that will help them resolve complex issues faster. Simplify agent and customer experiences, identify and automate time-consuming support issues, and deliver the tailored service customers expect across channels with AI-enabled experiences and insights to proactively resolve problems and ensure peace of mind.
Built-in intelligence, Dynamics 365 Customer Service provides seamless, end-to-end customer service experiences within a single solution built on the Microsoft cloud to deliver consistent, connected support across channels. Make your customers capable of finding the answers they need while allowing managers to focus on more complicated cases.
Personalize services and interact with customers on their preferred channel, create a consistent service experience through a threaded view of the customer experience to deliver more accurate results.
Empower your teams to solve complex issues faster with cross-company collaboration, easily connect agents with subject matter experts, and learn from your customers based on their feedback submitted through surveys.
Get more value from your insights, make better business decisions with Common Data Service, and use the Common Data Model to secure customer service agents. Give your service reps the power to access customer data across all processes and apps.
Dynamics 365 for Customer Service is a cloud-based solution that unifies the customer experience with the company through self-service and after-service, offering data obtained through different interactions so that agents can offer the consistency and personalization customers expect.