TIER 3 Support for Enterprises

Definity First currently provides end-to-end managed Tier 3 support for companies with more than 12,000 end-users including Fortune 500 companies.

Achieve the full potential of your Microsoft Technology:

Reduce risk, and improve system reliability. Choose the support that drives your business.

Icons-02 UP TO 60% IMMEDIATE SAVINGS Address your unique support needs. Our services are customized to your actual needs and usage.
Icons-01 24/7 SUPPORT You are backed by a 24/7 and Live global network of experts with unmatched knowledge of Microsoft products.
Icons-03 MICROSOFT CERTIFIED Microsoft Certified teams. Our engineers have access to technology previews and coming features for cloud products.
Icons-04 DEDICATED ENGINEERS Flexible arrangements to help you implement Microsoft products or fix long-term issues in your environment.
Icons-05 SLAS 15 minute SLA response time; plus on-call support for critical issues during off-hours, holidays and weekends.
Icons-06 SINGLE POINT OF CONTACT Receive a personalized service from a single person, no more explaining your cases to new people if there's a need to escalate.
Why Definity First?

20+ YEARS OF EXPERIENCE WORKING WITH MICROSOFT

As a Microsoft Gold Partner with 15 Competencies, we offer support that will ensure your peace of mind, continuous operation and focused on your success. Choose support that drives your business and moves your digital initiatives forward.

  • Microsoft Azure.
  • Microsoft 365 and Microsoft Office 365.
  • Microsoft Dynamics 365 CRM (Sales, Marketing and Service).
  • Customized additional service for on-prem Microsoft products.
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Microsoft Gold Partner

ENABLE YOUR ORGANIZATION TO ACHIEVE GREATER RESULTS WITH OUR TIER 3 LEVEL SUPPORT FOR MICROSOFT PRODUCTS

Microsoft Expertise Microsoft Expertise & Enhanced Solutions
Resolve Issues Quickly Resolve Issues Quickly with a dedicated team
60% cost savings get up to 60% of immediate saving
Advanced support for partners Advanced and complete support for partners
A TEAM YOU CAN RELY ON

200+ ENGINEERS IN NORTH AMERICA

Definity First's Tier 3 Support can help your business take advantage of the value of your software investments while reducing risk and downtime.

  • Same response time as Microsoft for critical incidents.
  • On-call support for severity A incidents.
  • Ticket escalation with Microsoft on behalf of our clients.*

LEARN MORE ABOUT DEFINITY FIRST TIER 3 LEVEL SUPPORT FOR MICROSOFT PRODUCTS

We can help you solve your support needs, let's work together to accelerate the growth of your business.

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