Tier 3 Support for Enterprises

Definity First currently provides end-to-end managed Tier 3 support for companies in the USA, Canada & Latin America with more than 12,000 end-users including Fortune 500 companies. 

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Tier 3 Support for Enterprises

Save up to 60% instantly on Microsoft Support

Minimize risks and enhance the dependability of your systems. Our unparalleled support for Microsoft technologies empowers your organization with trustworthy, efficient, and budget-friendly solutions.

Save on support costs
Reduce your Microsoft support spend

The support services are bundled together, offering a comprehensive solution at a lower cost than individual support contracts.

Single point of contact
Single point of contact

Receive a personalized service from a single person, no more explaining your cases to new people if there's a need to escalate.

Microsoft Certified Teams
Microsoft Certified Teams

Access to the latest updates, security patches, and new features for your Microsoft products. Our teams bring valuable expertise to your organization.

Customized Support Plans
Customized Support Plans

We can suggest the ideal support plan for your organization, guaranteeing the right level of assistance and optimizing your investment's value.

Dedicated engineers
Dedicated Engineers

Flexible arrangements to help you implement Microsoft products or fix long-term issues in your environment.


15 minute SLA response time; plus on-call support for critical issues during off-hours, holidays and weekends.

Why Definity First?

20+ years of experience working with Microsoft

As a Microsoft Partner with over 16 Competencies, we offer comprehensive support to give you peace of mind, maintain uninterrupted operations, and drive your success. Our expertise extends to Microsoft Azure, Microsoft 365 and Microsoft Office 365, Microsoft Dynamics 365 CRM (Sales, Marketing, and Service), as well as tailored additional services for on-premises Microsoft products.

Microsoft Partner
A team you can rely on

200+ engineers Nearshore & Offshore

Leverage Definity First's Tier 3 Support to maximize the value of your software investments, minimize risks, and minimize downtime for your business.

  • Same response time as Microsoft for critical incidents.
  • On-call support for severity A incidents.
  • Ticket escalation with Microsoft on behalf of our clients.
Definity First